COMPLAINTS

Dear Parents / Carers

We hope this information will be of use when deciding if you have a concern or a complaint.

The DfE guidance explains the difference between a concern and a complaint.

A concern is defined as “an expression of worry or doubt over an issue considered to be important for which reassurances are sought”.

The school will resolve concerns through day-to-day communication as far as possible.

A complaint is defined as “an expression of dissatisfaction however made, about actions taken or a lack of action”.

Mr Wilson, Mr Hamilton and Mrs Masters are available for parents / carers to discuss any concerns Monday through Friday from 10.30 am onwards.  They can be found at the Key Stage One and Key Stage Two gates each morning and at every home time.

Parents / Carers can also send an email of their concern or complaint to: Office@JamesCambellPrimary.org

Assuring you of our best intentions always.

Parents and Carers can find our full complaints policy here: